Many states have made it mandatory for utilities to promote green energy and efficiency programs, and in some cases have even set customer conversion and product adoption targets. Changing public perception can be a heavy lift, especially for a utility that’s rarely going to win the battle for our limited attention spans. At EnergyCare, […]
What is Community Choice Aggregation?
Community Choice Aggregation (CCA) has become a major trend in deregulated energy in the last few years, but it’s left some customers confused about who their provider really is. CCAs are a type of buying group formed by municipal or county governments in order to procure energy or energy services on behalf of a large […]
Customer Service Client Launches New Program
AGR Group has been delivering customer relationships for its clients since 2002. We proudly consider ourselves one of the pioneers of energy telemarketing: often imitated, never duplicated. Last year, we began to apply our energy-only expertise to inbound customer service. It was a natural extension for AGR Group, as our customer service representatives are knowledgeable […]
AGR Customer Service Extends Quality Reputation
AGR Group long ago committed its full resources and business model to the operational support of the energy sector. It’s all we do. Our call centers and managerial ranks are filled with industry professionals dedicated to educating the public on the benefits of energy choice and advancing the cause of our clients. No travel bookings, […]