Customer service has become a black hole of automation in some companies. We have all been through the frustration of listening to a menu of options, selecting something in hope it would help, entering account information, and then, when the automated system doesn’t provide what is needed, frantically pressing zero or telling the robot on the other end to “let me speak to a human!”
There are two ways to look at this survey answer. One is to consider training customer service agents to provide better service. This is where outsourcing the customer care function can allow companies to take a short cut. Instead of dealing with hiring, firing, training, promotion, and and all the overhead associated with providing an internal service staff, they can partner with qualified service provider to handle that part of the operation in an efficiently and cost-effective manner.
The other way to consider the need for better human service is to think about providing more rapid access to a live agent. This is likely one of the factors behind the rise of live chat. It completely circumvents the process of navigating a long, drawn out automated system on the phone.
Not only can the live agents and chat functions of AGR Customer Service help alleviate frustration in customers, we can help your company differentiate itself in the energy market. Our representatives are energy experts, and are prepared to represent your brand in courteous and professional customer interactions. Contact us today to find out more about the services we can provide your customers.