One of the most important features of any outsourced customer service team is the ability for it to manage complex information on your behalf, and that’s doubly true in the deregulated energy industry.
Here at AGR Group, we’re more than familiar with the degree of complexity involved in handling enrollments into various state’s energy choice programs. Between the variety of options based on customer type and the difficulty in navigating the utility’s data system, there’s plenty to know. To complicate things, each individual function often requires a separate tool.
We’ve been serving the retail energy industry for more than a decade, and we know a lot about information flows. That’s why we’ve developed a platform that consolidates and simplifies interaction with our clients and the utility. Our CIPHER system is a state-of-the-art tool that puts all of the various account management functions right at the fingertips of our customer service representatives. With a good amount of the work automated, everyone’s life is that much simpler.
Everything from accessing customer account information to initiating or terminating service to managing marketing campaign feedback is handled all in one system. Data outputs from CIPHER are sent directly to the utility to initiate enrollment, and reports can be generated in a variety formats for our clients.
Our representatives know the energy industry, and so does our tech team. We have the experience you need to simplify your company’s customer service road to success. Rather than deal with all of these intricacies without any guidance, contact us today for a consultation. Let us show you what we can do. You won’t be disappointed.