After more than 12 years as a leading provider of support services to the retail energy industry, AGR Group has upped its game, and the new Customer Care Division is quickly becoming a star in our lineup of offerings.
Located in our Clearwater, Fla., call center, and under the direction of Director Gary Cronin, the team has embraced the customer-first attitude that has always been the hallmark of AGR Group services. And turned it up a notch.
“We are instilling a real dedication in all of our managers and agents,” Cronin said. “Our goal is to make each and every customer to be so happy with their experience that they will want to hug us through the phone.”
The Customer Care division has recently added five more clients, utilizing over 40 agents in programs across multiple territories, all dedicated to providing the utmost in professionalism and customer experience.
“We have taken the same principles and attitude that AGR Group has always held in the energy market and applied it to the Customer Care arena with the same tenacity,” Cronin said. “We believe that makes us the best in the industry.”
Since its inception in 2002, AGR Group has been dedicated solely to the retail energy industry. It’s ingrained in out business culture, and our representatives understand the energy customer life cycle. From enrollment and contract questions to billing reconciliation, our agents are equipped with the professionalism and knowledge to represent our clients brands.
Word is out: AGR Group is in the Customer Care business.
For more information about how we can serve your energy Customer Care needs, contact us today.