Community Choice Aggregation’s (CCA’s) are an increasingly popular vehicle for providing homeowners and businesses with green-energy options. The effort involves public education and continued customer care.
Municipal aggregations leverage the combined buying power within a jurisdiction (city, county or region) to secure a lower price for its consumers. The process generally relies on opt-out participation, which means a resident or small business is “in” unless it chooses otherwise.
Aggregations traditionally have been designed to simply lower costs, but with increasing awareness of climate change and demand for renewable energy’s, CCAs are taking on a distinctively green tint.
The movement is especially prevalent in California, where several recent aggregations have resulted in a residents’ ability to choose from a variety of energy packages containing various amounts of renewable energy.
While the incumbent utility continues to provide for delivery of the energy, as well as billing and emergency response, the municipality is responsible for much of the customer communication and inbound information requests.
To make an CCA a success, customer service must be made a priority. Consumer questions about reliability or a change in providers can jeopardize the successful launch and ongoing maintenance of a CCA.
EnergyCare has the experience and the professionalism to handle all customer communications to clearly convey the benefits of a green energy aggregation. We can provide critical support to administrators and their constituents and help make any CCA a complete success. Contact us today to learn more.
