EnergyCare is proud to announce its membership in the Western Energy Institute. The press release is below.
ST. PETERSBURG, FL. – EnergyCare, LLC, a customer contact center dedicated exclusively to serving the energy industry, has announced its membership in the Western Energy Institute, a premier industry networking organization serving industry professionals in the Western United States and Canada.
EnergyCare provides inbound customer care and touch-point services exclusively to incumbent utilities and alternate energy suppliers.
Western Energy Institute (WEI) facilitates connections between electric and natural gas industry professionals. Through committees, forums and symposiums, members connect with their counterparts and build networks that foster dialogues concerning issues central to their specific position.
EnergyCare launched its new brand positioning in April 2016 with an emphasis on renewable energy outreach, supporting Community Choice Aggregations and increasing consumer conservation through innovative tools.
“Connecting with peers in the renewable energy sector is a key element of our growth strategy,” said Matt Judkin, President of Executive Energy Management, which has a management relationship with EnergyCare. “Green initiatives from utilities and suppliers are rapidly expanding, and we have a passion for the issue and an expertise in the field that our competitors just can’t match. Joining WEI is a great fit, and we look forward to active participation in the organization.”
EnergyCare, which was recently featured in Huffington Post, has been providing customer care services to the energy industry since 2011. Formerly AGR Customer Service, part of the largest energy customer acquisition and services provider, EnergyCare enjoys an industry perspective that makes it unique in the service industry.
With its years of energy industry experience as a foundation, EnergyCare can provide a full suite of modern contact tools including email and live chat capabilities, automated IVR collections, and client CMS integration. EnergyCare also specializes in TCPA Safe Harbor compliance.
EnergyCare assists investor owned utilities in conducting customer outreach campaigns to increase participation of energy efficiency programs. It also offers its clients and their customers a web-based, energy audit tool called Conservmore, which allows consumers to enter appliance and usage data and track the effectiveness of tool tips against their energy costs.
“EnergyCare has created an impressive brand position in a relatively short time,” Judkin said. “We’re confident that membership in WEI will be a key element in continuing to spread our message.”