How many times have you had an issue with a product and called customer service, only to find yourself hung up in a phone tree and redirected to an off-shore call center?
It’s a frustrating experience to which almost any American consumer can relate. And how often do you find yourself feeling satisfied having bought that company’s product after being put through the wringer in an attempt to use it?
As a business owner or executive, you have to weigh the problems inherent in automated systems and outsourced customer service against the sizable cost of providing the service yourself. Between human resources, facilities, equipment, and support costs, it’s not surprising that many businesses turn to these alternatives.
There is one other option that may provide significant additional value in terms of customer satisfaction: on-shore outsourcing of your customer service. This option provides the benefit of having a real person answer the phone, and avoids the accent issues inherent in off-shore outsourcing. The impact that these two things have on your customers’ experience with your brand is incredibly powerful.
With multiple fully staffed call centers already in operation, AGR Group provides an excellent option for your organization to provide a real person to talk to. Our agents are already well versed in the deregulated energy industry, and provide expertise that would otherwise be hard to come by. Contact us today for a consultation.
