AGR Group long ago committed its full resources and business model to the operational support of the energy sector. It’s all we do.
Our call centers and managerial ranks are filled with industry professionals dedicated to educating the public on the benefits of energy choice and advancing the cause of our clients. No travel bookings, time-shares or coupon books. We are all energy, all the time, and have been since our inception in 2002.
That kind of singular focus, clear of outside distraction, has created the most knowledgeable customer service representatives in the energy industry.
While our reputation was built on the outbound call, in 2013 we started answering the phones on behalf of our clients, offering customer service on existing accounts.
In started back in June, when Kona Energy signed on as our first AGR Customer Service client. We’re certainly in growth mode now, as we prepare to add our fourth client by the end of the month.
The customer service department is located in our Florida call center. Program management is provided by our Director of Operations, Josh Pratt, and his second-in-command, Josh Beetar. Both are AGR Group veterans, with the company since 2007, and understand the fine nuances of the inbound customer interaction.
We understand and can address customer concerns at any point in the enrollment workflow. From sales-agent interaction through marketer and utility notification, switch dates, billing and service changes, AGR Group representatives have the knowledge and patience to satisfy all customer inquiries.
We take the time to educate the customer on the energy issues pertinent to their individual situation, which increases customer satisfaction and reduces future call volume. A decade of service to industry, extensive representative training, and millions of customer interactions make us the perfect partner to care for the end-user energy customer – for retail suppliers or regulated utilities.
“We felt for many years that inbound customer service was a natural extension for us,” AGR Group President Matt Judkin said. “No vendor in the call center industry knows energy better than we do, and the care factor we provide our clients and their customers sets us apart from the competition. Our business development team is getting the word out about our new services, and we expect continued growth throughout 2014.”
At AGR Group, we talk with customers every day about their energy concerns. We offer money saving and price protection energy products on behalf of our clients, which are some of the largest retail energy providers in North America. We pay close attention to energy issues, and monitor trends in our nation’s energy policy that will ultimately impact the end consumer.