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Planning Ahead Can Save Customer Relationships

Ravaging storms and natural disasters are too often in the news these days. Residents dealing with property loss, disruption of essential services and daily routines need as much continued support as we can give. For utility companies, a catastrophic event means a real test of responsiveness to infrastructure repair and the concerns of their customers. […]

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Backup Plan Can Save Customer Relationships

Storm season represents a perilous few months for residents along our coasts, as they brace for potential destruction of personal property and the disruption of essential services. For utility companies, a catastrophic storm means a real test of responsiveness to infrastructure repair and the concerns of their customers. It also means a lot of phone […]

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EnergyCare Attains PCI Compliance

EnergyCare has announced its call center and data management systems have achieved PCI Compliance, allowing the organization to now provide a variety of secure financial services to its clients and their customers. Below is the press release, issued in June. St. Petersburg, Fla. – EnergyCare, LLC, a leading provider of customer care services to the […]

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Trump Reverses Energy Climate Policy

On March 28, President Trump issued an executive order aimed at redirecting America’s energy and climate policies away from fighting carbon emissions to a focus on a “new era in American energy” where affordable, domestic energy is at a premium. President Trump invited a group of coal miners down to the U.S. Environmental Protection Agency […]