Singular Focus. Striking Results.
EnergyCare is more than a brand name. It's a mission, and it's all we do.
Our team was founded in 2011 with the goal of providing the most expert and responsive customer experience services to the energy industry.
Our clients include both alternate energy suppliers and established utilities. We confidently support electric, gas and renewable-energy services.
Our corporate culture is rooted in customer acquisition, so we bring a hunger and competitive fire to prove ourselves the best in the business.
We may be relatively new players in the call-center service industry, but we know we're good and we're determined to outperform our competition.
With an energy-only focus, Energy Care provides efficient, trustworthy and common-sense advice to both our clients and their customers. We see the whole field.
Energy is ingrained in our company culture, and our representatives have training in a variety of territories, products and tariffs. That singular focus and level of expertise makes us a valuable partner: efficient, knowledgeable and quick to market.
We understand and can address customer concerns at any point in the enrollment workflow. From sales-agent interaction through marketer and LDC notification, switch dates, billing and service changes, EnergyCare representatives have the knowledge and patience to satisfy all customer inquiries.
We take the time to educate the customer on the energy issues pertinent to their individual situation, which increases customer satisfaction and reduces future call volume.
A decade of service to the industry, extensive representative training, and millions of customer interactions make us the perfect partner to care for the end-user energy customer – for retail suppliers or regulated utilities.
WE KNOW CTA
When it comes to your bottom line, customers come with a price tag. It’s OK to say it out loud.
We understand the metrics of Cost to Acquire and Cost to Serve better than our competition. Our corporate foundation was built on organic sales campaigns for North America’s leading retail suppliers, so we know the urgency of hitting the numbers.
Whether you are looking to convert on an inbound offer or applying our talk times to your customer’s lifetime value, rest assured that we share your data-driven goals and can adjust accordingly.
Our headquarters is based in Clearwater, Florida, with a secondary center in Las Vegas. Our founders have long opposed the offshoring of call center jobs, feeling that client interaction, customer communication and employee morale are all sharper for it. Offshoring could boost the bottom lines for us and our clients, frankly, but we believe it's a best practice to keep these jobs at home.