General Manager, Inbound
Bony is based in EnergyCare’s new near-shore call center, located in Barranquilla, Colombia, and has responsibility over all inbound customer inquiries for the Executive Energy Management brands. She has a bachelor’s degree in Business Administration and a graduate degree in Management and Sports Administration. She’s been working in the call center industry since 2005, gaining valuable experience in operations, customer service, sales, tech support, budget management and in building strategic relationships with US clients.
Jacqueline oversees operations at EnergyCare’s primary facility in Largo, Fla. She has deep inbound call center experience, and has held leadership roles in production, training, account management and HR functions, ensuring communication between departments to meet internal key metrics and fulfillment of client needs and expectations.
Prior to joining Executive Energy Management in April 2010, Jacqueline was Director of Quality for Consumer Energy Services.
In his tenure, Myrom has been a top customer representative and trainer, helped launch and maintain four new campaigns for his team and has experience in all parts of the floor, from quality and training to customer care and sales production.
Quality Control Manager
Noreen has been with the company for over three years and has earned the #1 Agent Award more times than any other agent. With her recent promotion to Quality Control Manager she is responsible for the training, monitoring and improvement departments within the Quality Control Division.
Executive Energy Management
Strategic consultation and operational support for EnergyCare is provided by Executive Energy Management. Founded in 2015, EEM is a team of experienced energy executives dedicated to managing sales and support brands across the industry. Visit their website for more information or client inquiries.