It’s easy to believe that the primary driver of customer loyalty is the price of your product. Truth is that providing great customer service is even more important.
Many companies believe they are servicing their customer base, but are actually creating an environment that is driving customers away.
Are you really aware of any barriers and difficulties customers may encounter in dealing with your company? Are your representatives making your customers feel important by honoring and empathizing with their issues, or are they giving off signals that make them feel like they’re interrupting your day?
Many energy suppliers operate with an internal “customer service” team that are actually employees who are loaded down with other full-time responsibilities. Handling customer concerns takes them away from their regular duties, and that frustration always comes through the phone. Is that the message you want conveyed to your customers?
The industry experts at EnergyCare can patiently and efficiently handle all manner of customer inquiries. We are able to explain complex processes in simple terms that result in prompt issue resolution and a satisfying customer experience.
EnergyCare provides knowledgeable customer service agents who are there to service your customers, explaining the process in plain English and ensuring they understand the issues. Since 2002, energy is all we do!
Contact us today so we can get started breaking down the barriers and reducing the friction to build your brand loyalty. Your customers will thank you.