Community Choice Aggregation (CCA) has become a major trend in deregulated energy in the last few years, but it’s left some customers confused about who their provider really is. CCAs are a type of buying group formed by municipal or county governments in order to procure energy or energy services on behalf of a large […]
Any organization with a customer service focus needs to continually train its representatives on how to handle customer calls. Here at AGR Group, we maintain a focus on the basics. 1. Over-Promising As the old adage goes, the best policy is to under-promise and over-deliver. This extends to simple conversational practices such as guaranteeing a […]
How many times have you had an issue with a product and called customer service, only to find yourself hung up in a phone tree and redirected to an off-shore call center? It’s a frustrating experience to which almost any American consumer can relate. And how often do you find yourself feeling satisfied having bought […]
Every business leader knows just how difficult and costly it is to acquire new customers. With customer churn reaching 50 percent or more every five years, its time to address the cause. Customer retention is something that every business needs to continue to improve. In order to make sure that all of the money invested […]
