New York has recently started the planning phase of a pilot program for its own version of community choice aggregation. What was initially a single demonstration community has expanded into a second proposal. A group called Citizens for Local Power (CLP) has proposed a CCA for Ulster County’s current non-shopping customers. The proposal details every […]
CIPHER System Strengthens Customer Service
One of the most important features of any outsourced customer service team is the ability for it to manage complex information on your behalf, and that’s doubly true in the deregulated energy industry. Here at AGR Group, we’re more than familiar with the degree of complexity involved in handling enrollments into various state’s energy choice […]
We Focus on Energy Customer Service Basics
Any organization with a customer service focus needs to continually train its representatives on how to handle customer calls. Here at AGR Group, we maintain a focus on the basics. 1. Over-Promising As the old adage goes, the best policy is to under-promise and over-deliver. This extends to simple conversational practices such as guaranteeing a […]
Keep Your Customer Care Close To Home
How many times have you had an issue with a product and called customer service, only to find yourself hung up in a phone tree and redirected to an off-shore call center? It’s a frustrating experience to which almost any American consumer can relate. And how often do you find yourself feeling satisfied having bought […]