EnergyCare has announced its call center and data management systems have achieved PCI Compliance, allowing the organization to now provide a variety of secure financial services to its clients and their customers. Below is the press release, issued in June.
St. Petersburg, Fla. – EnergyCare, LLC, a leading provider of customer care services to the energy industry, announced today that it has successfully completed all necessary requirements associated with the Payment Card Industry Data Security Standard (PCI DSS) 3.2 designation.
“Providing a PCI-compliant environment is essential to the growth of our industry and our business,” said Adolfo Quintero, Chief Operating Officer of Executive Energy Management. “Protection of consumer data is a primary concern in our society today, and we’re very proud to provide a best-practice level of security to our clients and their customers.”
Executive Energy Management (EEM) provides strategic direction and management support to a variety of brands serving the retail energy industry. Sales Verification Company, an EEM brand providing third party verification services, has simultaneously announced the achievement of its industry-certified Self Assessment Questionnaire (SAQ) for PCI compliance.
From a practical-application standpoint, PCI compliance allows a company’s representatives to handle sensitive customer financial data such as accepting credit card payments over the phone. It requires a secure physical environment including keypad entry and layers of sophisticated data encryption.
In addition to the achievement of PCI compliance for its internal processes, EnergyCare has shifted its dialer technologies to a cloud-based PCI compliant vendor, and migrated its servers to fully redundant SOC2 and PCI compliant data centers.
“We’ve made an enormous investment in the technological infrastructure of these brands,” said Matt Judkin, President and Chief Executive Officer of Executive Energy Management. “We have responded to the needs of the marketplace and ensured a long-term competitive position by providing our clients unparalleled peace-of-mind with regard to data security and operational redundancy.”
About EnergyCare and Executive Energy Management:
EnergyCare provides inbound customer support and collections services to the energy industry. It operates a call center in St. Petersburg Fla., and is soon to open a new operations center in Largo, Fla. Executive Energy Management provides strategic direction to EnergyCare and a number of industry-related brands. For more information, visit energycare.com and executiveenergy.com.