AGR Group has been delivering customer relationships for its clients since 2002. We proudly consider ourselves one of the pioneers of energy telemarketing: often imitated, never duplicated.
Last year, we began to apply our energy-only expertise to inbound customer service. It was a natural extension for AGR Group, as our customer service representatives are knowledgeable and well prepared, whether they are placing or answering calls.
Inbound customer service is a different approach, to be sure, and we’ve dedicated specific team members, managers and training methods to the effort. Our client list is growing, and we’re delivering a quality product.
Executives and staff at AGR Florida were working hard this week at getting our latest program up and running.
The client delivered a full week of training to the program-specific agents, and everyone was excited to start fielding inbound calls on Tuesday afternoon. We have a great bunch of team players to assist in the success of this program, and morale is high in the customer service area. We are eager to serve our client in a wide variety of customer support functions.
“Our stay has been wonderful!” said the Marketing Specialist for the client. “Everyone in the office has been a delight and very helpful. Your IT department has been amazing with ensuring this launch goes smoothly. They are the best IT department we have had the opportunity to work with and we are so very thankful for them! We look forward to working with the AGR family and making this a success!”
That kind of testimonial reflects the nature of our approach to client relationships and is the foundation of AGR Group’s success. Regardless of whether the calls are inbound or outbound, our dedication to quality service keeps us moving forward.
AGR Group provides the finest sales and customer service functions in the retail energy industry. If you are a competitive energy supplier looking to grow your customer base through energy telemarketing, door-to-door energy sales or lead generation, contact us for a consultation.